• ELIGIBILITY

    ELIGIBILITY

CLIENT RIGHTS & RESPONSIBILITIES

  1. Clients have the right to be informed of the services provided by the NGHD, how to obtain services and reasons for services not being provided.
  2. Clients have the right to receive considerate, dignified, and respectful care and treatment by all clinic personnel.
  3. Clients have the right to refuse service or terminate participation without recrimination.
  4. Clients have the right to expect the agency will maintain the confidentiality of all information in charts and records pertaining to the services received, except as otherwise required by law. This does not apply to statistical data, which may be required by funding agencies where the client’s identity is not made known.
  5. Clients have the responsibility to keep confidential information they may obtain while in the clinic office (such as the identity of other clients or personal information discussed in a group).
  6. Clients have the responsibility to notify clinic personnel at least 24 hours in advance if they must cancel an appointment.
  7. Clients are responsible for informing clinic staff of any hospital admission or visit to an emergency room.
  8. English is the primary language of our clinic. If, however, a client does not speak, read, or write English, an interpreter and/or translator will be provided.
  9. Clients should be aware that there is a grievance policy and that it is posted in clinic area and a copy can be obtained by request.
  10. Clients have a responsibility to follow through on actions agreed upon in his/her individual client service plan.
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